Verifying Your ptgmaing Account
Account verification is the step that ties your identity to your wallet — it's how we make sure withdrawals reach the right person and that no one else can move funds from your balance. You'll be asked to submit a valid government-issued ID (a Philippine passport, SSS ID or PhilSys card all work) plus a selfie that matches. If your registered e-wallet
is GCash or Maya, we may also ask you to confirm that the account name matches. Completing verification unlocks the full withdrawal flow and removes transaction holds. Players in Cebu City or anywhere else in the Philippines go through the same steps — everything is handled through the account portal, not by email attachment.
- Submit a valid ID — Upload a clear photo of a government-issued Philippine ID — passport, SSS ID or PhilSys card are accepted.
- Match your selfie — Take a live selfie through the portal; it must visibly match the ID photo you uploaded.
- Confirm your e-wallet name — If your deposit method is GCash or Maya, verify that the registered account name matches your ID.
- Unlock full withdrawals — Once verification passes, transaction holds are removed and you can withdraw to your linked e-wallet without interruption.