Reference

Terms and Conditions That Actually Make Sense

These terms set out how your ptgmaing account works — what you can do, what we expect, and how we handle wallet activity through GCash, Maya, and InstaPay. Read them once and you'll know exactly where you stand every time you log in.

Account eligibility applies where local law permitsGCash, Maya, InstaPay wallet rules includedPhilippines-applicable terms onlyLive dealer tables and bingo
ptgmaing Terms and Conditions That Actually Make Sense
HOW WE OPERATE

How ptgmaing Handles Your Account Under These Terms

Our approach to account security and data handling is built around the actual flows Filipino players use — mobile login, GCash top-ups, live table sessions. Here's how we handle four areas that come up most often when players read the terms.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Data Handling

We collect account and transaction data to operate the platform and verify wallet activity. Your data is not sold to third parties. You can request a summary of what we hold through the Help Centre.

Wallet and Transaction Records

Every GCash, Maya, and InstaPay transaction tied to your account is logged with a reference number. You can view your transaction history directly from the account wallet screen at any time.

Requesting Changes or Closure

To update registered details or close your account, submit a request via email or live chat. We'll verify your identity before processing any change, in line with our account-security policy.

TERMS CONTACT

Reach Us About These Terms

Questions about what a clause means, how a rule applies to your account, or how to request a change? Our support team handles terms-related queries through the channels below. For wallet issues tied to GCash, Maya, or InstaPay, include your transaction reference so we can pull the right record faster.

Live Chat Open the chat widget from any page in your account. Fastest path for urgent terms or wallet-related questions that need a quick answer.
Email Support Send your query to our support address found in your account settings. Include your account ID and the specific clause or transaction you're asking about.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — account limits, wallet rules, and how to request account closure.

Common Questions About These Terms

These are the questions we actually get from account holders in the Philippines — about eligibility, wallet rules, data rights, and what happens when the terms change. Short, direct answers below.

These terms apply to anyone who opens or uses a ptgmaing account where access is permitted under local law. Eligibility depends on your region and local regulations.

No. Your GCash, Maya, or InstaPay wallet must be registered in your own name. Using a third-party wallet is a breach of terms and may result in account suspension while we review the activity.

We update the revision date at the top of this page. Continuing to use your account after the update means you accept the new terms. If you disagree, contact support to close your account.

Send a data request through the Help Centre or by email. Include your account ID. We'll verify your identity first, then provide a summary of the account and transaction data we hold.

Contact live chat right away and ask us to freeze the account. We'll run an access review, check recent wallet and game activity, and walk you through the steps to secure your login.

No. Each person may hold only one account. If duplicate accounts are detected, we may suspend both pending a review, in line with our fair-use policy outlined in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.